VistaClaim Privacy Policy

VistaClaim (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the VistaClaim platform and related services.

1. Information We Collect

We may collect information that you provide directly, that we obtain automatically, or that we receive from third parties, including:

• Account and profile information (name, email address, company, role)
• Claims, assignments, and appraisal-related data you submit or manage
• Usage data (logins, actions, device and browser information)
• Communications and support correspondence

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve VistaClaim and related services
• Process claims and assignments and communicate with you about them
• Authenticate users and manage access
• Comply with legal and regulatory obligations
• Send service-related notices and, where permitted, marketing communications

3. Disclosure of Information

We may share your information with:

• Clients, trading partners, and service providers necessary to perform our services
• Affiliates and vendors who assist in operating our systems (under confidentiality obligations)
• Law enforcement or other parties when required by law or to protect rights and safety

4. Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we encourage you to use strong credentials and to keep them confidential.

5. Cookies and Similar Technologies

We may use cookies, session storage, and similar technologies to maintain your session, remember preferences, and analyze usage. You can adjust your browser settings to limit or block cookies; some features may not function fully if cookies are disabled.

6. Data Retention

We retain your information for as long as your account is active, as needed to provide services, and as required by law or our retention policies. After account deactivation, we may retain certain information for legal, regulatory, or operational purposes.

7. Your Rights and Choices

Depending on applicable law, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights or to ask questions about our practices, please contact us using the details below.

8. Account Deactivation

If you wish to deactivate your VistaClaim account, please follow these steps:

1. Send an email from the email address associated with your account to SedgwickAppraisals@sedgwick.com.
2. In the subject line or body, clearly state that you are requesting account deactivation for VistaClaim.
3. Include your full name and, if possible, your username or account identifier so we can locate your account.
4. We will process your request in accordance with our procedures and may contact you to confirm or complete the deactivation.

9. Children’s Privacy

VistaClaim is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page. Continued use of VistaClaim after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact Us

For privacy-related questions, requests, or complaints, or to submit an account deactivation request, contact us at:

Email: SedgwickAppraisals@sedgwick.com
Please include “VistaClaim Privacy” or “Account Deactivation” in the subject line as appropriate.

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